Protecting your privacy is important to us. We hope the following statement will help you understand how we collect, use and safeguard the personal information you provide to us on our site.
When you visit shop.kenwrightcellars.com, our stats package from Google collects some basic information about your browser. Examples are things like what type of browser and operating system are you using; how long did you stay on our site; what pages did you look at. This helps us understand how visitors browse our site, so that we can make their shopping experience better.
We also collect personal information about you when you check out of our store such as your name, address, postal code, phone number, etc. We need this information to process payment and ship merchandise to you.
Under no circumstances will we share any personal information that we collect with any third parties or web sites. All the information you give us is completely private and used solely for order processing and shipping. If you give us permission to send you marketing emails then we use your email for that purpose, but never does that email get sold or distributed to any other web site or list.
If you have chosen to opt into our newsletter or marketing emails and decide to opt out, we have a simple unsubscribe form that will let you get off our email list. Also, under the member area, you will find a simple form to unsubscribe.
If you have any questions about your privacy, or want to make changes to your profile, or get off our marketing list, simply send us an email.
All the payment information we collect is done so under SSL – a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way.
ALABAMA: Seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue. Seller’s program account number is SSU-R012336908
Our business hours are Monday to Friday 8:00am- 5:00pm Pacific Time. Orders are processed and shipped within 2-3 business days. Shipping and delivery on business days (Monday – Friday) only. To prevent damage to your wine order due to inclement weather, your order may be put on hold, and you will be contacted directly from our team to make further arrangements.
An adult signature is required for all wine deliveries. Please be sure an adult of 21 years or older is available at your shipping destination to sign and accept the delivery.
Packages that need to be re-shipped, need to be re-routed to an alternative address, or requesting a new delivery date after shipment, can be arranged at the customers expense by contacting our team.*
Our primary carrier is UPS. We cannot ship to a PO, FPO, APO and OPO boxes, or internationally. Special requests for FedEx can be accommodated but need to be pre-arranged by contacting orders@kenwrightcellars.com, prior to shipment.
We ship wine in accordance with various state laws which may pose unique limitations, taxes, or charges. If there is a problem with your order, we will contact you directly.
Our goal is that you are completely satisfied with your purchase through every aspect of the ordering and shipping process. *Please contact orders@kenwrightcellars.com or call 503-852-7070 for any order assistance.
